Bob Andrews and Adam Klavohn are the guys running the shop. Please contact us if you have any questions or problems with your order. We are here to help!
e-mail: orders@undertowmusic.com
AIM: bobundertow
AIM: adamundertow
phone: 217-359-0622
Undertow Music / Mail Order
1124 W Daniel Street.
Champaign, IL 61821
We are usually in the office Monday-Friday from 11am - 6pm (Central Time).
Where Does The Money Go?
All net profits from sales go directly to the bands. When you buy from this website you are supporting the people who make the music you care about.
Who Are You and What Do You Do?
The Undertow Music Collective began in 1996 as a group of independent musicians sharing ideas and resources. We work closely with a select roster of artists we love, respect, and call our friends. Our goal is to create a friendly and productive environment for these people to make music while keeping their integrity and artistic vision intact.
We opened our mail order store in 1999 to help our bands sell their stuff on-line. A few boxes of CDs and t-shirts stacked in the corner of a spare room has grown into a full-time job over the last few years. We've been able to expand our store by offering great music and exclusive merchandise at the lowest possible prices with world-class customer service. We have shipped thousands of orders to people all over the world.
Bob Andrews grew up in Nashville on a steady diet of southern soul music and indie rock. He has been working in the music industry since 1992 and spent the first few years of his career tour managing Uncle Tupelo and the Bottle Rockets before arriving at Undertow in 1996, a boutique artist management company, indie record label, and design studio. He split his time between the record label and management until 2003 when he decided to focus solely on his management clients; Centro-matic, Pedro The Lion, David Bazan, Jesse Harris, Someone Still Loves You Boris Yeltsin and others. Bob recently moved from Chicago to Champaign, IL with his wife and son where they enjoy the lack of traffic and plenty of free parking.
Adam Klavohn is a graduate of Millikin University. He spent a year splitting his time between Undertow and Polyvinyl Records before coming to Undertow full-time in 2006. Adam restlessly oversees our mail-order shop and works closely with Bob on daily managerial tasks. In his spare time Adam enjoys bargain shopping at the grocery store, playing table tennis, and anticipating having more spare time.
Security and Privacy Info.
PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Cookies are used to keep track of the contents of your shopping cart once you have selected an item and to send that info to Paypal for the check out process. The only info transmitted to Undertow is the info we need to fill you order; items ordered, name, address, e-mail address, and phone number if provided. Your financial info is never transmitted to us. We will never sell, rent, or give your contact information to anyone for any reason.
Let's Do Good Stuff.
We are big fans of the environment so we try our best conserve energy and recycle as much as possible. The only paper we generate during the order process is the packing slip we put inside your order. We use energy efficient CFL light bulbs in our office and warehouse space. The bubble mailers we use for shipping CDs are light-weight poly material made from recycled plastics. We use these because they are water proof, tear resistant, reusable, and no trees are harmed to make them. The LP and 45rpm mailers we use are recycled cardboard. Poster tubes are made from recycled materials. The poster tubes also make really good swords for Pirate Friday. Aaargh!
