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Customer Feedback

Kevin from Brooklyn, NY says:

"Y'all should really be proud of that customer service. Tip top. A+. Thanks a lot. Really do appreciate it. Have a great weekend."

Jessica from Seattle, WA says:

"I ordered the awesome David Bazan poster from you. I just wanted to thank you so much for getting it shipped to me in time!! Not only that, but I can't believe you included those extra posters!! You've gone above and beyond, (priority shipping? just because? wow!) and as a result, you have an absolutely elated customer. Truly. I can't thank you enough. Is there some sort of manager type of person I could send a note to you, concerning this unbelievable customer service? If so, please let me know; I would love to tell everyone involved just exactly how happy I am. Which is a lot. If you hadn't picked up on that."

Stacey from San Diego, CA says:

"Thanks for the fast shipping. Loving my new Pedro The Lion shirt."

Cameron from Ft. Smith, AR says:

"We've made several purchases from Undertow, and they've consistently hit the mark on fast shipping, good communication, and well-packaged merchandise. Whether it's a cd, dvd, or poster, they've delivered on quality. And when an item's out of stock, you're not left to wonder where your package is: they're quick to communicate the problem with you. 5 stars!."

Tyler from Phoenix, AZ says:

"My experience with the Undertow store was one that will keep me coming back. The item shipped within the week and was packaged safely in perfect condition. I feel that I can trust the Undertow store and will be shopping there in the future."

Adrian from Saint Louis, MO says:

"The Undertow Store is intuitive to search and offers an easy, secure checkout. I know exactly what I am ordering and when to expect it. A great pairing of great music and great service."

David from Denton, TX says:

"Amazing customer service! I called to ensure that a particular size was still available in the shirt I wanted. Within a minute the shirt was hand-pulled while I was on the phone, and shipped same day. I received it two days later along with a sticker and thank you note. Favorite online store by far."

Corey from Palmer, TX says:

"I have purchased from the undertow store on 3 separate occasions with no problems what so ever. My last purchase I even made a mistake filling out my shipping address and they quickly e-mailed me that night and fixed my mistake."

Ben from Minneapolis, MN says:

"I ordered a headphones shirt a while back from the undertow store. The shipping time was very fast and the quality of the shirt is unbeatable."

Do you have something to say? Let us know...

e-mail: orders@undertowmusic.com
AIM: bobundertow
AIM: adamundertow
phone: 217-359-0622

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