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Download Help


Delivery

You'll get an e-mail with a secure link to download a zip file with audio and album artwork a few minutes after your purchase is complete. If you purchase multiple albums there will be multiple download links in the same e-mail.

Please set your spam filter to accept emails from "support+undertow@pulleyapp.com"

Each download link is good for three tries. Make sure you are on a stable and relatively fast internet connection before you try to download.

Please contact us if you have any problems with your download. support@undertowmusic.com

Download Formats

We offer 256k MP3s for most albums. These are compatible Mac and PCs and will work with all iPods, iTunes, and most modern MP3 players.

Album Artwork

Each album zip file includes a 600x600 pixel version of the original album cover. You can easily add this to your MP3 files in iTunes by highlighting all tracks of the album, then click "Get Info" from the File Menu (Apple+I for Mac. Right+Click for PC). You will see a window that says "Are you sure you want to edit information for multiple items." Click "Yes." Then drag and drop the image file into the "album art" window. Then click "OK."

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