Contact Us:
Bob Andrews and Adam Klavohn are the guys running the shop. We want you to be 100% satisfied with your shopping experience. Please contact us if you have any questions or problems with your order. We are here to help!
e-mail: orders@undertowmusic.com
AIM: bobundertow
AIM: adamundertow
phone: 217-359-0622
We are generally in the office Monday-Friday from 11am - 6pm (Central Time).
Wrong Items:
If we send you the wrong item it will be exchanged at no cost to you within 30 days of the delivery date.
Defective or Damages Items:
Will be replaced at no cost to you within 30 days of the delivery date.
Music Products:
(CDs, LPs, DVDs, etc): We can not take returns on opened music products unless the item is damaged or defective. Damaged or defective music products will be replaced with the same item at no cost to you within 30 days of the delivery date.
Shirts:
If you order the wrong size you can exchange unworn and unwashed shirts within 30 days of the delivery date. You will be responsible for the cost of returning the shirt to us. We will send the replacement shirt once we get the returned shirt.
Returns:
Send an e-mail or call to let us know you want to return an item. Please include a note with your name, address, order number, and why you are returning the item.
All returns should be sent to:
Undertow Music / Mail Order
1124 W Daniel Street.
Champaign, IL 61821
